Dealing with It
Culture, Communication, and Conflict at Work
What It Is
Based on the work of Dr. Mitchell Hammer, this program explores the cultural differences in daily communication as well as the four basic cultural conflict styles. In addition, participants will identify their own cultural communication preferences and learn how to interact with other conflict styles. With a rigorously tested assessment tool, this surprisingly simple framework opens up a rich ground for frank discussion around many of the miscommunications that lead to conflict in the workplace.
Objectives
Participants will:
- understand their own cultural communication and conflict style
- identify other distinct cultural styles of communication and understand typical barriers to intercultural communication
- build skills using strategies and tools for communicating more effectively with team members
Why You Need It
A study by the American Management Association found that 20% of our time and energy is spent dealing with conflict. In today’s workplace, employees communicate daily with a wide variety of individuals. As the workforce becomes more diverse, employees represent more cultures and therefore use varying cultural styles of communication as well as different styles to address conflict. Conflict is understandable and even expected, but if it’s unresolved, it affects the bottom line of recruitment, retention, and customer relations.
Conflict fluency + managed misunderstandings = Dealing with It
